During the years 2011 to 2015 Paul Ruscoe was relocated in his home town in East Anglia. During this time R&R went through some more difficult times with increased staffing turnover and disappointing results. Paul and his family relocated back to the NE in 2015 and we restructured our business, which included a formalized continuous […]
Our Key Performance Indicators (KPIs) are geared wholly to the satisfaction of our customer’s requirements. We developed our schedule adherence chart based upon the actual dates customers require their parts to be delivered. To achieve this we developed a production management technique at R&R to ensure that the achievement of our customer’s requirements was kept […]
Our customer’s opinions obviously matter to us, and we actively have sought comments from them. This last 12 months we have redeveloped our questionairres and survey tools to try to encourage customers to tell us “just how it is”. We appreciate that not everyone today has time to fill out forms, so we simplified it […]
Continuous Improvement in any organisation is critical, to demonstrate that it is moving forward. At R&R we employed an outside body to bring us together whilst training in the seven tools of quality. By using quality tools we have been able to improve the robustness of specific processes, allowing us to offer much more competitively. […]
Get in contact with the team at RR Bearings now by email or telephone.