Continuous Improvement in any organisation is critical, to demonstrate that it is moving forward. At R&R we employed an outside body to bring us together whilst training in the seven tools of quality.
By using quality tools we have been able to improve the robustness of specific processes, allowing us to offer much more competitively. This has ensured that our manufacturing of new parts during 2017 and into 2018 has increased by 25%.
As this was a whole team effort, it proved that the team as a whole is greater than the sum of its parts. Also proving that spending capital is not always required!
R&R now has further initiatives to improve its business again through the involvement of all of us.