Our customer’s opinions obviously matter to us, and we actively have sought comments from them. This last 12 months we have redeveloped our questionairres and survey tools to try to encourage customers to tell us “just how it is”.
We appreciate that not everyone today has time to fill out forms, so we simplified it to focus on the elements that we are told are most important to the customer.
This is but one completed questionnaire sent to us February 2018, demonstrating why we improving as an organisation as perceived by one customer. It has always been a requirement of our ISO9001-2008 accreditation, but what we have done in more recent times is to use it as a true reflection of the improvements we are making.